Please arrive with plenty of time to avoid queues!


Where is The Bay Series

Cardiff Bay Series takes place at Alexandra Head, Cardiff Bay, Cardiff Bay Trl, Cardiff CF10 4PA

All customers must enter the site from the Cardiff Bay side of the Barrage.


Show timings

Opening Times (doors open – event finishes)

  • Becky Hill – 14:00 – 22:30
  • New Order – 16:00 – 23:00

Please follow our Instagram here for up-to-date set times and information.

We really recommend you arrive early – we have amazing bands and fantastic food on our site that will make for a memorable day out! Final entry times will be announced closer to the show dates.

Late customers may be turned away.


How to get to The Bay Series

There is no dedicated parking for The Bay Series. However, there are public car parks in the Cardiff Bay area.

There are regular bus services to Cardiff Bay, visit here for timetables

Local train station is Cardiff Bay, only a short walk from the site.

Pick up and drop off locations:
The drop off and pick up point for this event series is Porth Teigr Way, Cardiff CF10 4GA.


Are there any After Parties?

Yes, the after parties are as follows:
22 August: New Order After Party – Graeme Park (Hacienda) plus more – Clwb Ifor Bach
24 August: Becky Hill After party – Dance Pop Classics – District Cardiff

You can find tickets for the after parties via Ticketmaster!


Can I leave the site and come back in?

No. Unfortunately, re-admission is not allowed.


Cardiff Bay Trail Closure

Cardiff Bay Trail will be closed to the public from 1 hour before show starts until 1 hour after show ends.

21 Aug – TBC
22 Aug – 3pm to midnight
23 Aug – TBC
24 Aug – 1pm to midnight
25 Aug – TBC


What can and can’t I bring to the festival

What you should / can bring:

  • Valid ID / proof of age
  • You can bring in a sealed 500ml water bottle or empty water bottle. Any unsealed bottle or bottle over 500ml will be poured out at the door.
  • You can bring a small bag no larger that 21cm x 30cm x 10cm – the size of a A4 piece paper

Do not bring

  • We have a zero tolerance Drug policy with search / sniffer dogs at the entrance. Anyone found with any illegal substances will not be allowed in and passed over to the police.
  • No beverages or food, aside from water, are allowed to be brought into the site.
  • No buggies & pushchairs are allowed on site, if this means you can no longer attend please contact your ticket provider for a refund.
  • No camping chairs are permitted on site – there is seating on the accessible platform exclusive to those with disabilities
  • Anything that can be used as a weapon is strictly prohibited, such as knives. Anyone found with weapons will be passed over to the police.

There are no cloakroom facilities & staff are not permitted to store, hold or look after items.

Prohibited items onsite

  • Aerosols
  • Air Horns
  • Alcohol
  • Bags over A4 Size
  • Blowtorches
  • Cameras
  • Cans
  • Chairs
  • Chinese Lanterns
  • Drone
  • Firearms/Weapons/Sharps
  • Flag Poles
  • Flares/Distress Flares
  • Food
  • Gas Canisters/Cylinders
  • Glass
  • Hammers
  • Illegal Substances (Drugs)
  • Illegal Items
  • Laser Pens/Laser Equipment
  • Nitrous Oxide
  • Professional Recording Equipment
  • Projectiles
  • Smoke Bombs/Canisters
  • Soft Drinks
  • Sound System
  • Spray Cans
  • Umbrellas

Accessible Tickets

Customers with Access requirements are very welcome to all The Bay Series events.

Accessible tickets will be available via the event page on Ticketmaster. If you require a companion, please purchase an “accessible companion” ticket on top of the access customer’s accessible ticket (either “ambulant accessible” or “wheelchair accessible”). In order to better understand individual access requirements, we will send out a form to capture these best in the New Year.

Available facilities include an Accessible Viewing Platform, Accessible Toilets, lowered bars and a separate, Accessible Entrance. We also provide free Personal Assistance Tickets.

Please note that spaces on the Accessible Viewing Platform are limited and only for customers that would otherwise be unable to come – please do not take away spots from those who need them the most! The accessible viewing platform strictly operates on a +1 basis.

By purchasing an Accessible ticket, you confirm that you or a member of your party has Access requirements. Proof of these will need to be provided.

Whilst decisions are made on a case-by-case basis, evidence that is usually accepted include:

  • PIP (Personal independence payment)
  • DLA – care and/or mobility
  • Letter from a medical professional
  • D/deaf or blind registration
  • Nimbus/Access Cards (with +1 Icon for PA tickets)

Please note that our Access Facilities are unable to cater to temporary impairments (i.e. broken bones or healing wounds). Pregnancy does also not qualify for the use of our Access Facilities.

If you need to bring medication into the site with you, please bring this in its original packaging and take a copy of a medical/doctor’s prescription with you. There will also be a fridge on-site for medication that needs to be refrigerated.

Please e-mail if you require assistance (please note all requests subject to availability and we expect the allocation to sell out quickly online).

For any BSL requirements, please contact us at least 6 weeks prior to the event.


VIP information

VIP ticket will give you access to the VIP area which includes:

  • Exclusive front of stage Viewing Area to the side of the stage getting you closest to the artists
  • Bars with exclusive drink options
  • Seating area with picnic benches
  • Fast track VIP entrance
  • Exclusive luxury toilets


The Bay Series is a standing event. There is some picnic bench seating in the VIP area, available for VIP ticket holders only. Please note that bringing in chairs is not allowed.


Can I bring food and drink

Please note that no outside food or drink is permitted inside the venue. We will have food vendors and bars available to serve you throughout the night. If you have a medical reason to carry food or drink with you, please notify a member of staff and they will assist you. Please bring evidence for these requirements with you (i.e. a letter from a medical professional).


Can I leaving the event and re-entering

There is no re-entry to the site once you have entered the event. Please make sure you have everything you need with you. If you need to re-enter the event for exceptional circumstances please ask a member of our security or event management team.


Age Restrictions

  • Becky Hill – 14+, under 16s require to be accompanied by a guardian
  • New Order – 16+

Contactless Payment

This show will be fully contactless. All merchandise, food and drink, and other vendors will only accept payment through card or a mobile device. Please ensure you are prepared with one of these methods, as no cash will be accepted on site.


Lost and Found


Ticketing Queries

For any ticketing queries, please contact your ticketing provider directly.